When can I expect my order to arrive?
Orders received before 9 AM central Monday through Friday will be packed and shipped that day. Orders received after 9 AM will ship the next business day Monday- Friday. First class mail reaches most customers in the continental USA within 3 days, and Priority takes 1-3 days to arrive. International orders typically take 10-15 days to arrive, but sometimes longer depending on the location.
Do you take custom orders?
We make 25 custom medal spots available each September and March. Custom orders outside those windows must be bulk orders of 25 pieces or more. Contact us if you have a custom order in mind.
Do you ship internationally?
Absolutely! We send packages all over the world. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Do you accept returns or do refunds?
We gladly accept returns and exchanges. Contact us within 14 days of delivery for a refund and ship items back within 30 days of delivery. Contact me within 30 days and ship back within 45 days for an exchange. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If there are issues with your items within the first 30 days we will replace it free of charge, but you must contact us within that 30 day window to be eligible to receive a new item. Unfortunately we cannot replace items with issues after the first 30 days or if we do not receive contact from you about the issue during this window. Custom orders can not be returned or exchanged. We don’t accept cancellations as most orders ship the same day, but please contact us if you have any problems with your order.
What do I do if my item arrives defective or damaged?
Contact us within 7 days of delivery with your order number and a picture of the item in question. We will assess the situation and either refund you the cost of the item or send you a new one.
What if I receive the wrong item or something is missing from my order?
We will correct any mistakes we might make in shipping. Contact us within 7 days and we will get you taken care of.
Do you do wholesale?
Yes! We would love to partner with you! To apply for our wholesale program, fill out this form.
What do you do with my personal information?